Star Refrigeration's Bellshill branch, established in 1999, reckons it continues to demonstrate robust customer retention and growth in central Scotland and Northern Ireland.
Located just south of Glasgow, the Bellshill branch of Star Refrigeration has been quietly getting on with the job, providing refrigeration and HVAC installation, service, and maintenance work. The branch reports significant growth in new installations over the past five years, alongside ongoing plant aftercare programmes at 50 customer sites. Impressively, they service 90% of existing customers for over 10 years, which suggests they must be doing something right.
Star’s network comprises nine branches across the UK, designed, according to the company, "to better serve our nationwide portfolio of customers with the aim of delivering the right services, in the right locations and at the right time." Each branch operates with a degree of autonomy, supported by the larger organisation.
Branch Specifics
Bellshill boasts a team of 20 technical field engineers, backed by managers, supervisors, and office staff. They cover a range of sectors including food and drinks manufacturing, temperature-controlled storage and distribution, data centres, leisure, pharmaceuticals, petrochemical, and district heating.
The branch emphasises its commitment to training, with award-winning refrigeration engineers mentoring apprentices. Star also touts high employee retention, with some supervisors and senior managers having completed their apprenticeships with the company over three decades ago.
Maintenance Matters
The branch highlights its rapid response capabilities, promising to address onsite problems within two hours of notification – a bold claim given the state of the M8. They offer planned preventative maintenance, striving to minimise disruption and downtime, with what they describe as "exceptional health and safety standards."
It’s all part of Star’s leading maintenance service, which includes services such as vibration monitoring and analysis, ammonia analysis, thermal imaging, and laser alignment.
Bellshill provides planned preventative maintenance to minimise disruption and downtime for customers, adhering to high health and safety standards. Benefitting from corporate support, the branch offers various maintenance services, including new installations, plant upgrades, service works, and condition-based monitoring.
This also includes temperature compliance checks, health and safety advice, legislative compliance advice, energy monitoring and advice, live plant monitoring, capital planning and asset management, call-out service and digital documentation management.
For those interested in further details, you can contact the branch via email at [email protected]. The Star Refrigeration website provides additional contact details and information about their services.
Award Claiming?
So, while the marketing may be a tad enthusiastic, the branch's long-standing presence and claimed customer retention suggest they must be doing something more than just spinning a good yarn.
Still, hard to argue with longevity.
